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To get started, download the Western Union ® app. Where funds are to be paid out in cash the Receiver must provide adequate proof of his or her identity in addition to all transaction details required by Western Union pertaining to the money transfer, in particular the name of the Sender, the country from which the money was sent, the name of the Receiver, the approximate amount of money transferred and any and all other conditions and requirements that are mandatory at the Western Union agent location for the funds to be paid out, such as the MTCN (Money Transfer Control Number). In the event of an inconsistency between the holder of the account number (including mobile phone numbers for mobile phone accounts) and the name of the intended Receiver, the transfer will be credited to the account number provided by the Sender. 8.5. "Bank Card" refers to a Visa® or MasterCard® credit card, or a debit card; b. Without Our express written approval You are not entitled to duplicate, publish or modify the Western Union Website, the Western Union® Online Service or parts thereof, or to create derivative works from the same, to participate in their assignment or sale, to publish them in the World Wide Web or use them in any other form for any public or commercial purpose. However, in some countries local regulations require money transfers to be converted only when they are paid out. 2.1. The information provided in order to effect an online money transfer is true, accurate, current and complete; b. 1- On May 20, 2020 I made a money transfer of $600 USD to be deposited to the recipient bank account Cairo, Egypt. In the event the money order has been cashed, Western Union reserves the right to require a bond as surety to issue a refund pending the completion of their investigation. We do not assume any liability for damages caused from the non-payment or late payment of a money transfer to a Receiver subject to Our liability pursuant to Item 8 or if the Western Union® Online Service fails to execute a Transaction by reason of any of these matters. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. You agree to notify Us immediately of any unauthorised use of Your password or of Your username or of any other breach of security, by telephone at 0808 234 9168 or +32 (0) 2 639 7103. 1.1. Western Union’s exchange rate may be less favourable than some publicly reported commercial exchange rates used in transactions between banks or other financial institutions. REFUNDS: Subject to applicable law: (i) transactions may be canceled for a refund of the transfer amount, unless the funds have been picked up or deposited at the time WU receives Your written request; (ii) for certain services, excluding WU's bill payment and prepaid products and services, WU may provide a transfer fee refund if funds are not available within the specified timeframe; and (iii) WU may charge You a fee to refund … 2.11. 2- On May 27, 2020 WU sent an email confirming payment for money transfer has been received and it will be availa We will inform You of the efforts we take promptly after having taken them and give the reasons for our actions unless We are prevented from doing so for legal reasons. Do not reply to any emails telling you to apply for a refund or that ask you to provide personal information. You declare that You will pay to Us Our fees (see also Item 2.8 above) for any money transfer which You initiate via the Western Union® Online Service. 1.3. With Western Union, you can send money domestically, pay bills, check exchange rates *, track a transfer, make an international money transfer, and more – right from your smart phone. We may be liable to You where We perform a Transaction for You that You did not authorise Us to perform. They also pretended to be family members in need of cash or law enforcement officers demanding payment. In certain cases money transfer payments may be subject to local taxes and service charges. The Receiver may incur additional fees for receiving the Sender’s funds through an account-based money transfer, a mobile telephone or to a bank account. For direct home deliveries, our delivery agent will have your package delivered at your home address directly (only for orders above $500). Print and fill out the Money Order Research Request form. You will receive a full refund including all payments and commissions (WU/MG) in 12 days. 8.11. The survey, commissioned by Western Union and conducted by GfK Roper Public Affairs & Mediapolled 1,000 people 18 years old and older between February 13 and February 15, 2009. In March 2020, refund checks worth about $153 million went out to more than 109,000 people. 2.3. RIGHT TO RESCIND OR CANCEL A MONEY TRANSFER. Unless you acted with fraudulent intent, You are not liable to us: a. for losses resulting from an unauthorised use of Transaction data that arise after receipt by Us of a notification under Item 4.5; or. We declare Our willingness to provide to You the Western Union® Online Service and the respective information in accordance with these Terms and Conditions in the form of individual payments and to exercise reasonable care. Cookies are small text files placed on your device by an app, website or email that you open. You should direct any concerns regarding any Linked Site to such Linked Site's site administrator or webmaster. For some countries, the service may be delayed or other restrictions may apply. If the Sender chooses a payment currency different from the national currency of the destination country, the payment currency chosen may not be available at all payment locations in that country, or may not be available in small enough denominations to pay all of the money transfer. The Western Union® Online Service is offered in the United Kingdom by Western Union International Bank GmbH, UK Branch (“WUIB”) in cooperation with Western Union International Limited. If the Sender is sending the funds to one of these countries, the exchange rate noted above is only an estimate, and the actual exchange rate will be determined at the time of payment. 3.1. You are not entitled: (a) to use a robot, spider, scraper or any other automated programme to access the Western Union Website or the Western Union® Online Service, and/or (b) remove or modify information related to copyrights and trademarks or proprietary information published on the Western Union Website (or printed pages of the Website). … Otherwise, it may take longer. Payments may be effected if the transaction information provided by the Receiver contains minor mistakes (but Western Union and its agents have no obligation to effect any payment in such circumstances). 3.6. 8.1. If you lost money to a scammer whom you paid using Western Union anytime from Jan. 1, 2004, to Jan. 19, 2017, you can file a claim up until May 31, 2018, to get your money back. We are entitled to either partially or fully cease operating the Western Union Website or the Western Union® Online Service if circumstances that are beyond Our control compel Us to take such action and We consider it appropriate (“Events Outside Our Control”). Visit www.financial-ombudsman.org.uk for more information. Additional information about exchange rates for specific destination countries can be obtained by calling the toll-free telephone number listed above or from Our Website. Making these efforts does not make Us liable for any loss or damage that are the result of Your failure to comply with Your duty in accordance with this paragraph. The Western Union® Online Service is offered in the UK by Western Union International Bank GmbH, UK Branch (WUIB) in cooperation with Western Union International Limited. Unfortunately, the process will take a bit of time and cost you some extra money. (MTCN) is : [protected] Date of transactions: 05/20/2020 13:45:34 ET. Further questions may be directed to the Western Union Remission Administrator by … 8.10. If You detect errors or encounter problems on the Western Union Website or with the Western Union® Online Service, please contact Us by e-mail or by telephone (for contact information see Item 1.2) or write to us at: Prior to first using the Western Union Website to send a money transfer You will be asked to provide a password and a valid e-mail address as Your username. THE RESPECTIVE PROVISIONS ARE HIGHLIGHTED IN BOLD. On September 23, 2020, the second round of checks in the Western Union matter will begin mailing. 8.7. More information about the Western Union refund program and its compensation to victims is available on the Western Union remission website at www.westernunionremission.com. This applies equally to cases in which Western Union is bound by any legislative, judicial or administrative order to take or refrain from taking any action. Victims from all over the world will be eligible to apply for a share of the refund pot, provided they sent a money transfer through Western Union between 1 January 2004 and 19 January 2017 to a fraudster. This is a legal requirement for all Transactions processed by Western Union. We will have no liability to You if the unauthorised or incorrectly executed transaction is carried out by a third party or between third parties You have instructed before We receive Your payment for the transfer or any other Transaction. 2.5. We cannot guarantee such efforts will be successful. This refund program is for people who used Western Union wire transfers to send money to scammers. If the transfer has not been paid, then we can stop the transaction and refund your money. This does not affect any other rights you may have. 3.3. This means that in the event of a non-executed or incorrectly executed Transaction we will refund the Transaction amount to You (to the extent the Transaction was not executed or it was incorrectly executed). Our communication with You is normally conducted via the Internet and by e-mail. Western Union money orders are a convenient way to send money almost anywhere in the world. The distribution is the first of a series of refunds Western Union has been compelled to issue following 2017 regulatory action levelled against it by the Federal Trade Commission (FTC). Cookies allow us to operate our website/app efficiently and provide you with a better browsing experience. 2.4. It may take up to 7 business days for the financial institution to credit the money to the sender. Western Union is not responsible for technical malfunctions that occur outside of its proprietary systems. The refunds related to Western Union's settlement with the FTC are for money sent between January 1, 2004 and January 19, 2017. The password and the username must not be used by any other person than Yourself. The Western Union® Online Service provides various options for the Receiver to receive funds including cash at an agent location, direct to a bank account or to a mobile phone, where available. The company admitted to criminally aiding and abetting wire fraud and to violations of the Bank Secrecy Act. However, if your refund request is not made on the same day you will lose the charges (unless there was an error on Western Union's side or you were a victim of fraud, in which case you will receive a full refund). The Sender shall bear all fees due to complete the money transfer unless applicable law in the destination country requires otherwise. You must be at least 18 years old to use the Western Union® Online Service and You must have Your habitual residence in the United Kingdom. People have reported scam emails about the Western Union refund program. If You require further information, please contact the telephone number stated in Item 1.2 of these Terms and Conditions. The Western Union Website and the Western Union® Online Service must be used only for the purposes permitted by these Terms and Conditions or as described on the Website. WU-G . To the extent fees have been charged to an unexecuted or incorrectly executed Transaction by Us or an intermediary agency and the fees have been deducted from the amount to be received from the Receiver under such Transaction, We will immediately transfer to the Receiver such amounts charged in respect of such fees. The Sender shall inform the Receiver of the money transfer accordingly. Links do not imply that Western Union is affiliated or associated with third parties or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through a link, or that any Linked Sites are authorised to use any trademark, trade name, logo or copyright symbol of Western Union. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Western Union Customer Service. Save to the extent You are liable under Item 8.2 or 8.4 for a Transaction not authorised by You, We will refund the Transaction amount to You promptly, but at the latest by the end of the Business Day following the day on which We were notified the Transaction concerned has not been authorised or otherwise became aware of the unauthorised Transaction. 1.2. Western Union® Online Service offers money transfer services nationally and internationally. Western Union calculates its rate of exchange based on commercially available interbank rates plus a margin. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. You will then need to trace the money order or get a refund. Gross negligence in particular includes but is not limited to cases in which You do not promptly notify Us about a loss of Transaction data or if You do not keep Transaction data safe or if You disclose it to third parties. The receipt is your proof of purchase, and it's much easier to get a refund if you have it. d. Your Card Issuer does not authorise the use of Your Bank Card to pay for the Transaction and Our fees. The Department of Justice (DOJ) has begun its second distribution of approximately $147 million in funds forfeited to the U.S. Government from the Western Union Company to approximately 33,000 victims located in the United States and abroad. We may be liable to You where We fail to perform or incorrectly perform a Transaction that You authorise Us to perform unless it was due to Your fault. These refunds are going to people in the US and other countries, including many older adults who lost money to grandparent, lottery, sweepstakes, or romance scams. If you used Western Union to send money transfers to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get money back. 8.3. You will then need to trace the money order or get a refund. ... How do I cancel my money transfer and get a refund? When the affidavit form arrives, fill it out and have your signature notarised. The $153 million is a portion of the money Western Union paid when it reached settlements with the FTC and Department of Justice and agreed to create a strong, anti-fraud program. The currency will be converted at the time of the transfer and the Receiver will receive the foreign currency amount shown during the transfer process. If your transaction has been paid and you wish to let Western Union know about your situation, you can file a claim with our fraud department at 0800 026 0309 or by using our online fraud claim form to file a fraud report. All rights to the Western Union Website and the Western Union® Online Service remain Our property and/or the property of the third party. Western Union Refund Policy Review from Sydney, New South Wales Nov 03, 2015 @ Pissed Consumer Charges applied by the telephone service provider are the exclusive responsibility of the Sender or Receiver. Subject to statutory or regulatory requirements, We undertake to make funds available for collection by the Receiver at the latest at the end of the Business Day following the Business Day on which the funds were received (“Day of Receipt”) in the following cases: a. for any payment made in sterling to a Receiver in the UK; b. for any payment made in euro to a Receiver in the UK or the EEA; c. for any payment involving a single currency conversion, but only if the conversion is between sterling and euro and the payment is made in sterling or euro to a Receiver in the UK or in euro to a Receiver in the EEA. DISCLOSING INFORMATION TO THIRD PARTIES. Western Union International Limited is an Irish company (number: 372428) with registered offices at Unit 9, Richview Office Park, Clonskeagh, Dublin 14, Ireland. This is the second round of payments related to the Western Union settlement. The time of receipt is the time when We receive the funds to be transferred and the fees associated with said transfer. If you have questions regarding the amount to be refunded, please contact Customer Care . Any liability We would otherwise owe to You under Item 8.6 is excluded if we are able to show the Transaction amount was received at the appropriate time by the payment service provider of the Receiver. You can request a refund for a Western Union money order if it hasn't been used or received, or if it is lost, damaged or stolen. The power to send money around the world is yours. If you don't have the serial number, you may not be able to get a refund. Include the required processing fee. Once cancelled, Western Union will refund to you the Amount Sent by making this available for collection by you at an Agent location once you provide acceptable proof of your identity to the Agent. WUIB can also be contacted by email sent to firstname.lastname@example.org. The name Western Union and all other names as well as proprietary designations of Western Union products and/or services named on the Western Union Website are exclusive brands of Western Union or of other third parties. Performance: Information in these cookies enable tracking page performance, feature improvement and beta testing. 2.7. If you use our mobile services or platforms, we may ask your mobile provider to help us verify your identity. The specific transfer fees for a Transaction are indicated in the “Send Money Online” field at www.westernunion.com/gb. 2.8. The Western Union Company Daniel Diaz, 720-332-5564 daniel.diaz@WesternUnion.com or David Liggett, 720-332-4119 Money transfers should be sent to a local (Receiver’s) currency account, otherwise the receiving institution (where the Receiver has his or her account) may convert the funds at its own exchange rate or may even reject the money transfer. Submit it with all available documents* showing you as purchaser, and the $30 USD nonrefundable processing fee to the address listed on the form, by fax 1-720-864-0477, or by email RMO@westernunion.com. You must settle the basic amount of a money transfer plus Our fees with a Bank Card or from Your bank account (insofar as Western Union permits an account-based money transfer). Our Terms and Conditions use the following definitions: a. This includes liability for death or personal injury caused by Our negligence; for fraud or fraudulent misrepresentation; or for breach of Your legal rights where it would be unlawful to exclude or limit such legal rights in relation to the Western Union® Online Service . Incorrectly executed or non-executed Transactions. 11.1. a. By completing and consenting to the information required to make a money transfer and by accepting these Terms and Conditions, the Sender instructs WUIB to execute a specific money transfer. We will have no liability to You for damage that is due to any unusual and unforeseeable events over which Western Union has no control and whose consequences, in spite of exercising due care, Western Union could not have avoided (caused, for example by Events Outside Our Control, failure of telecommunication lines, civil unrest, war or other events such as industrial action or lockouts over which We have no control). You have the right to rescind a money transfer within 14 days from initiating the Transaction. Western Union may issue your refund through their money transfer, the credit/debit card, or bank account that you used to pay with. Each money transfer is given an individual transaction number, the Money Transfer Control Number or "MTCN". We shall also have no claim against You for reimbursement of Our expenses. Money transfer payments will normally be made in the currency of the destination country (in some countries payment is available only in an alternative currency). Western Union® Online Service " refers to money transfer services which We provide through the Western Union Website or its mobile application (“Western Union Mobile Application”); j. Transfer Fees: Written information explaining how Western Union charges the Sender for making a money transfer is available on the Western Union Website and is shown to the Sender prior to completion of the payment order. If you want to cancel your transaction and get your money back, you need to call Western Union customer care at 1-800-325-6000, and they will help you with requesting your refund. You are obligated to ensure that no third party can gain unauthorised access to this information. In other cases, We undertake to make funds available for collection by the Receiver at the latest at the end of the fourth Business Day after the Day of Receipt. Send both the notarised affidavit and the Trace/Refund Request form to the address listed on the Trace/Refund Request form. 4.4. Can my receiver pick up the money at any Western Union location? In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. If We do not make the funds available for collection by the Receiver within three Business Days from when You initiate a money transfer with Us and provide all the relevant information necessary for Us to give effect to the transfer, We will refund in the event of Your justified notice of rescission the amount of the money transfer plus all transfer fees paid (subject to statutory or regulatory restrictions). No one rec… However, we will not refund the Transfer Fee, the Message Charge or the Delivery Charge. b. we are of the opinion that such a disclosure may assist in the prevention of fraud, money laundering or other crimes. WUIB (Branch Address: 200 Hammersmith Road, London, W6 7DL) is a branch of Western Union International Bank GmbH (company number FN256184t, VAT Number ATU61347377), an Austrian limited liability company with registered offices at The Icon Vienna (Turm 24), Wiedner Gürtel 13, 1100 Vienna, Austria. Can you claim a Western Union refund? It's a good idea to record the serial number and amount of the money order as well, just in case anything happens to the receipt. Editor’s Note: This story has been updated to reflect a change in the refund deadline. Other product, service or company designations appearing on the Website may be the trademarks of their respective owners. 11.2. From time to time a money order may be lost, damaged, stolen, or you may change your mind about sending the money order. If You do not receive Our final response or You are unhappy with Our final response, you have the right to refer your complaint to the Financial Ombudsman Service. b. result from Your misuse of Transaction data. SOURCE: The Western Union Company . 14.2. We are entitled to amend Our Privacy Statement at any time. These Terms and Conditions and all non-contractual rights relating to the Western Union® Online Service are governed by the laws of England and Wales, without regard to the law of conflicts, and are subject to the exclusive jurisdiction and venue of the courts of England and Wales with respect to any disputes arising out of these Terms and Conditions. You will receive a refund if the money order has not been used. Links to any Linked Site do not constitute an endorsement by Us or Our association with any third party resources or their contents. You are entitled to claim a refund of all fees and interest to the extent they have been charged or incurred in connection with an unexecuted or incorrectly executed Transaction. Obtain a Trace/Refund Request form from the vendor where you purchased the money order even if you do not have the receipt but know the 11-digit serial number and amount of the money order. 2.6. You must file a claim by May 31, 2018. You should contact the relevant third party promptly and inform them of the circumstances of the unauthorised or incorrectly executed transaction. The Receiver’s agreement with his or her mobile phone service provider, mWallet account provider or other account provider governs the account and determines their rights, obligations, applicable fees, funds availability and account limitations. : a which we choose to ACCEPT your funds scammers contacted people promised... Associated with the relevant third party promptly and inform THEM of the Bank Secrecy.... 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